Lubbock

Account Executive, Ticket Service & Retention

44750BR

Ticket Services

Position Description

Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of products and programs as well as communicating effectively with team members within the department.

About the University

Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

About the Department and/or College

View Full Description

Lubbock

Account Executive, Ticket Service & Retention

44750BR

Ticket Services

Position Description

Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of products and programs as well as communicating effectively with team members within the department.

About the University

Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

About the Department and/or College

Texas Tech Athletics has a commitment to serving and working with diverse populations and demonstrated alignment with the University’s strategic priorities and values-based culture.

Major/Essential Functions

• Responsible for renewing season tickets and Red Raider Club memberships from the assigned account base and maximizing upgrade and new sales opportunities.
• Meet renewal goals for each sport by making daily outbound phone calls, text messages, emails, setting and completing face-to-face meetings, securing referrals, add-ons, and upgrades.
• Execution of season ticket holder benefits program.
• Continually create and implement retention strategies to deliver customized communications, events, and benefits that engage customers and drive loyalty.
• Actively pursue and convert season ticket referrals.
• Work in tandem with event operations, ticket operations, marketing, Red Raider Club, and various other departments in a positive and professional manner.
• Maintain and update accurate records of all activities and sales in the ticketing database (Paciolan) and the CRM system (Salesforce).
• Comply with all NCAA, Big 12, and Texas Tech University rules, regulations, and policies.
• Assist at home games and other special events as needed.

Required Qualifications

High school graduation plus five (5) years progressively responsible related experience; additional related education may exchange for required experience on a year for year basis.

Preferred Qualifications

• Previous intercollegiate/professional experience.
• Previous experience in ticketing, sales, and customer service.

• Substantial experience with and knowledge of

  • Microsoft Word
  • Excel
  • PowerPoint

• Excellent verbal and written communication skills.

• Ability to maintain positive relationships with external and internal constituencies; maintain excellent customer service skill set.

• Strong organizational skills.

• Ability to work overtime/flexible hours.

• Ability to work evenings, weekends, and holidays.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Job Family

Athletics

Job Sub Family

Athletics

Hourly Pay Range

$14.06

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

Travel Required

Up to 25%

Shift

Other

Schedule Details

Varies

Grant Funded?

No

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Apply Now

View Less Description