Assistant Director, Athletics IT

The University of Iowa Department of Athletics seeks applications for an Assistant Director, Athletics IT. This is a full-time (probationary and FLSA-exempt) position which includes full University benefits. The University of Iowa is an NCAA Division I institution and a member of the Big Ten Conference. The Department of Athletics manages 22 varsity sports programs and related events with a workforce of approximately 250 regular employees and 300 temporary employees. Athletics is a people-centric organization that operates under a “Win. Graduate. Do It Right.” philosophy. For more information regarding Athletics, please click here.

Responsibilities: This position provides technical consulting and support for a variety of UI Athletic units and possibly spanning multiple domains. This position is responsible for the basic design, installation, setup, and maintenance, application of security patches, operational integrity, and support of stand-alone and networked computer systems in a PC and/or Macintosh environment. This position will also be responsible for installation and maintenance of software, hardware and license inventory tracking, basic training in the use of supported systems, administering public resource areas and explaining technical concepts to non-technical customers. Considerable interaction with UI Athletic staff and coaches will require knowledge of UI/ITS services, policies and procedure, excellent interpersonal skills, and the ability to connect customers with the right solutions in order to fully meet their IT needs. Errors may result in loss of customer/user time and/or data, substantial impact on unit image and/or legal exposure from software licensing non-compliance. Areas of responsibility also include technology support for game day operations, sporting events, and other areas as assigned. This position will be required to work evenings, weekends and holidays as needed.

Benefits Highlights: Excellent fringe benefit package including paid vacation and sick leave; health, dental, life, and disability insurance options; and generous employer contributions into retirement plans. The University of Iowa is a Big Ten, nationally ranked research university with 30,000 students located in Iowa City. A vibrant community boasting excellent public schools, safe, comfortable neighborhoods, affordable housing, a highly educated population, and numerous cultural, recreational, and sporting opportunities and events contribute to the Iowa City area frequently appearing high on the best-places-to-live listings. Go to “Working at Iowa” to learn more.

Required Qualifications:

• A Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support;
• Two years professional support experience using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies;
• Experience supporting Windows and Apple personal computers and laptops;
• Experience supporting printers, multi-function devices and personal mobile computing devices (smartphones, tablets, etc.);
• Knowledge of and the ability to use summarization and simplification techniques to explain complex technical concepts in simple clear language appropriate to the audience;
• Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions;
• Excellent oral and written communication skills;
• Professional experience working effectively with individuals from a variety of backgrounds and perspectives, demonstrating strong interpersonal skills and ability to build trusting relationships;
• Operate effectively within a highly regulated team environment.

The University of Iowa Department of Athletics seeks applications for an Assistant Director, Athletics IT. This is a full-time (probationary and FLSA-exempt) position which includes full University benefits. The University of Iowa is an NCAA Division I institution and a member of the Big Ten Conference. The Department of Athletics manages 22 varsity sports programs and related events with a workforce of approximately 250 regular employees and 300 temporary employees. Athletics is a people-centric organization that operates under a “Win. Graduate. Do It Right.” philosophy. For more information regarding Athletics, please click here.

Responsibilities: This position provides technical consulting and support for a variety of UI Athletic units and possibly spanning multiple domains. This position is responsible for the basic design, installation, setup, and maintenance, application of security patches, operational integrity, and support of stand-alone and networked computer systems in a PC and/or Macintosh environment. This position will also be responsible for installation and maintenance of software, hardware and license inventory tracking, basic training in the use of supported systems, administering public resource areas and explaining technical concepts to non-technical customers. Considerable interaction with UI Athletic staff and coaches will require knowledge of UI/ITS services, policies and procedure, excellent interpersonal skills, and the ability to connect customers with the right solutions in order to fully meet their IT needs. Errors may result in loss of customer/user time and/or data, substantial impact on unit image and/or legal exposure from software licensing non-compliance. Areas of responsibility also include technology support for game day operations, sporting events, and other areas as assigned. This position will be required to work evenings, weekends and holidays as needed.

Benefits Highlights: Excellent fringe benefit package including paid vacation and sick leave; health, dental, life, and disability insurance options; and generous employer contributions into retirement plans. The University of Iowa is a Big Ten, nationally ranked research university with 30,000 students located in Iowa City. A vibrant community boasting excellent public schools, safe, comfortable neighborhoods, affordable housing, a highly educated population, and numerous cultural, recreational, and sporting opportunities and events contribute to the Iowa City area frequently appearing high on the best-places-to-live listings. Go to “Working at Iowa” to learn more.

Required Qualifications:

• A Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support;
• Two years professional support experience using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies;
• Experience supporting Windows and Apple personal computers and laptops;
• Experience supporting printers, multi-function devices and personal mobile computing devices (smartphones, tablets, etc.);
• Knowledge of and the ability to use summarization and simplification techniques to explain complex technical concepts in simple clear language appropriate to the audience;
• Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions;
• Excellent oral and written communication skills;
• Professional experience working effectively with individuals from a variety of backgrounds and perspectives, demonstrating strong interpersonal skills and ability to build trusting relationships;
• Operate effectively within a highly regulated team environment.
• Experience managing workstations using SCCM, Casper or other desktop management tools and strategies;
• Physical ability to routinely move, carry and transport computer equipment up to 50 pounds;
• Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console;

Desired Qualifications:

• Knowledge and/or certificate in IT Infrastructure Library (ITIL) foundation concepts;
• Demonstrated ability to work on a variety of projects simultaneously, requiring detailed analysis, creative/practical problem solving, time management, and sound judgment;
• Ability to identify, evaluate and improve business and IT processes;
• Experience using Athletic specific technology and software such as statbroacaster, playerlync, hudlr, etc. ;
• Experience in an Intercollegiate Athletics environment;
• Demonstrated knowledge of current and emerging technologies used in Intercollegiate Athletics.

Application Process: Visit our website at http://jobs.uiowa.edu and search for keywords “Athletics IT”. Only applications submitted at https://jobs.uiowa.edu will be accepted.

• Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.
• Applicants must upload a resume and cover letter and mark them as a relevant file to the submission. Applications without both a cover letter and resume will be considered incomplete and ineligible for consideration.
• Successful candidates will be subject to a credential/education verification and criminal background check and be required to self-disclose any conviction history.
• Five professional references will be requested at a later step in the recruitment process.
• As a part of the University of Iowa’s review of your application and consistent with its policies and practices, the University may access and/or view information about you that is job-related and publicly available on the internet, including but not limited to information on social media sites. The access, viewing and/or use of such information is governed by the University’s Policy on Human Rights, as well as state and federal law.
• For questions or additional information, please contact athletics ATHL-human-resources@uiowa.edu .

About Iowa:

• Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
• Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
• Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
• Join us in making a difference at a leading Big Ten university and premier public research institution.

Additional Information

• Classification Title: IT Support Consultant
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 4A
• Starting Salary Minimum: 47,400
• Starting Salary Maximum: 63,800

Contact Information

• Organization: Athletics
• Contact Name: Tanner Erwin
• Contact Email: tanner-erwin@uiowa.edu

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