Assistant Director for Athletics & Recreation, Operations & Member Services

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JOB POSTING

 

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HOW TO APPLY

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our website. 

• How to Apply
• Troubleshooting
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View Full Description

JOB POSTING

 

---

HOW TO APPLY

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our website. 

• How to Apply
• Troubleshooting
• Tips for Applicants
• FAQ’s

 

INITIAL REVIEW DATE (IRD)

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 02-10-2025

 

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

 

DEPARTMENT OVERVIEW

At UC Santa Cruz, we strive to enrich the total educational experience by promoting physical activity, encouraging health and wellness, creating and shaping community, and cultivating direction. Through our diverse offerings in athletics, classes, workshops, outdoor trips, intramural sports leagues, tournaments, clubs, drop-in activities, and recreational facilities, we strive to provide opportunities for UCSC students, staff and faculty, retirees, alumni, and local community members to participate. As one of the largest student employers on campus, we also have many work-study and non-work student jobs in our facilities and programs. Our goal is to provide a wide variety of professional programs and physical activities that promote and enhance community, learning, motivational skills, lifelong wellness, and academic achievement.
 

More information can be found at: https://goslugs.com

 

JOB SUMMARY

Involves developing, promoting and supporting the facility operations and membership services for the department. Works on strategic aspects of operations including a robust student staff and is responsible for planning, scheduling, budget, and supervision.

 

APPOINTMENT INFORMATION

Budgeted Salary: $70,000 - $80,000/annually. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri & Weekends as needed
• Shift Includes: Day, Evening, Night, Weekend

Employee Classification: Career appointment 

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: ATH PROFL 4 (004151)

Travel: Up to 25% of the time

 

JOB DUTIES

45% - Facility Operations
 

• Manages and supports all aspects of a highly complex intercollegiate athletics and recreation program.
• Executes management of passenger van fleet of the Athletics & Recreation Department, including key custody, institutional compliance, and regular maintenance. Drives fleet vehicles for maintenance, routine service, and parking, etc.
• Assists and executes facility and vehicle key management and custody systems.
• Manages and maintains software and hardware systems that support emergency preparedness, safety, department personnel, and general operations of the department.
• Contributes to and supports department financial operations and goals through daily reconciliation, regular budget maintenance, and annual reporting.
• Responsible for maintaining operational hours as well as staffing for the East Field House Complex and West Field House, respectively.
• Ensures accurate information related to facilities and operations is distributed to internal and external stakeholders when necessary.
• Contributes to the success of athletics game day operations on a regular, rotating basis through collaboration with other administrative and student staff in the Athletics & Recreation Department.
• Collaborates successfully with department personnel at all levels (coaches, administrators, part-time instructors, volunteers) to successfully execute departmental operations.
• Develops and cultivates relationships across campus with a variety of constituents.
• Coordinates internal and external facility reservations and events with other department professional staff.

25% - Personnel Management
 

• Responsible for the recruitment, hiring, onboarding, scheduling, training, retention, and development of approximately 100 student personnel.
• Ensures a diverse, representative workforce that reflects the student body.
• Responsible for the daily management of student staff to ensure effective and efficient operation of the workforce and ultimately the department.
• May drive staff and athletes using University or personal vehicles between athletics locations on and off campus or to athletics events. May be responsible for transporting team members to locations off site, such as the Kaiser Permanente Arena or the airport.
• Ensures safe, inclusive, and professional working conditions conducive for student employment. Implements health and safety policies and, as appropriate, personnel policies.
• Supports and motivates employees in an atmosphere that cultivates holistic student development of employees.
• Provides guidance and training opportunities for student employees.
• Develops and maintains employee records.

15% - Member Services
 

• Manages all aspects of comprehensive membership services program.
• Develops and contributes positively to community relations and serves a wide diversity of constituents.
• Establishes and maintains annual financial reporting related to membership, including goal-setting for sustainable growth.
• Serves as primary point of contact for customer service inquiries from members or other issues that arise during internal and external activities.
• Proposes and executes membership sales procedures, payment and ID card operations; guest pass sales procedures including waivers and payments.
• Develops and maintains customer-service oriented processes and equipment necessary for locker rental and equipment checkout programs.

10% - Financial Reconciliation
 

• Executes daily reconciliation and manages all aspects of online sales, cash, checks, and gifts to the Athletics & Recreation Department according to University standards.
• Administers all cash handling functions for multiple work stations in accordance with Athletics and Recreation and University BUS-49 policies with the department Business Office.

5% - Other Duties As Assigned
 

• Participates and contributes to departmental and when appropriate, campus committee work.
• Proposes revised standard operating procedures and guidelines.
• Develops and administers staff training on relevant policies and procedures, risk management, emergency action plans, and internal communications;
• Partners with other units to facilitate appropriate training for all staff.
• Travels for conference attendance by driving university, rental, and/or personal vehicle.

 

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Advanced knowledge of program activity and best practices.
• Problem-solving skills.
• Interpersonal skills sufficient to work with a diverse team and ability to supervise and motivate student staff.
• Demonstrated fiscal management abilities.
• Ability to multi-task and work with frequent interruptions.
• Skill in effective listening.
• Excellent written communication skills, in the English language.
• Excellent verbal communication skills, in the English language.

 

PREFERRED QUALIFICATIONS

• Master’s degree in related area and / or equivalent experience / training.
• Proficiency in the use of computer applications relevant to job duties, including Microsoft office suite, Google Workspace, Innosoft Fusion, IMLeagues, DoSportsEasy, Whentowork.com, Slack, FreedomPay, Formstack, and/or Adobe Creative Cloud.

 

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• Must possess CPR/First Aid/AED certification or have the ability to obtain it within 60-calendar days of hire.
• Must possess a valid license to drive in the state of California and be able to participate in the Department of Motor Vehicles (DMV) pull notice program.
• Ability to work long periods of time at a computer with or without accommodation.
• Ability to work in conditions of variable temperature/weather with possible exposure to strong, unpleasant odors, high levels of noise and vibrations, and exposure to dust and allergens.
• Ability to sustain exposure to dusty, noisy environments and inclement weather as necessary to carry out assigned duties and responsibilities.
• Ability to safely perform the physical requirements necessary to move light to moderate objects up to 60 lbs., with or without accommodation.
• The selected candidate will be required to work all scheduled hours on-site.
• Ability to work a variable schedule including evenings and weekends.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Ability to travel to multiple work locations on and off campus.
• Ability to travel within a defined regional or service area.
• Ability to travel nationally.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtainedhere.

 

Misconduct Disclosure Requirement

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. 

a. “Misconduct” means any violation of the policies or laws governing conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace

 

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

 

NOTICE OF AVAILABILITY

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report (ASFSR) is available at: https://drive.google.com/file/d/1hUBiz3WS3zErEGOhSOu7KZZPzGkTwr_2/view?usp=sharing. 

This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response protocols; and crime and fire statistics for the three previous calendar years. A paper copy of the ASFSR is available upon request by contacting the UCSC Police Department at 114 Carriage House Rd., Santa Cruz, CA 95064, or by calling 831-459-2231 Ext. 1.

 

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

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