Assistant Director of Ticket Operations

EXPIRED

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the

OSU

Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including:

•

Medical, Dental, Vision and Basic Life.

OSU

pays 95% of premiums for you and your eligible dependents.

•

Free confidential mental health and emotional support services, and counseling resources.

•

Retirement savings paid by the university.

•

A generous paid leave package, including holidays, vacation and sick leave.

•

Tuition reduction benefits for you or your qualifying dependents at

OSU

or the additional six Oregon Public Universities.

•

Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.

Future and current

OSU

employees can use the Benefits Calculator to learn more about the full value of the benefits provided at

OSU

.

Key Responsibilities

40%

TICKET

MANAGER

Provides leadership and strategic direction to maximize ticket revenue for at least two of the following sports: Men’s Soccer, Women’s Soccer, Volleyball, Wrestling, Softball and other special Olympic sports events as needed. Sets season, individual, and mini-plan ticket prices for assigned sports, which will have a direct impact on revenue generation, marketing, video, Our Beaver Nation, and setting of precedence moving forward. This position is available to both internal (coaches and staff, marketing, video, Our Beaver Nation, students, student athletes) and external (alumni, boosters, public,

PAC

-12 peers, Paciolan representative/contact) partners and customers. Problem-solves and assists the public with ticket issues on sight, which may involve making exceptions to policies and procedures. Responsible for pre-event sales, location set up, event ticket operations management, recording home game attendance, auditing and reporting and all other related post-event reconciliation. Responsible for printing single game tickets for all ticketed events. Provides leadership on all customer service initiatives for the unit. Has the authority to make discretionary exceptions to policy and may act as the leader of the unit, as well as the Director of Ticket Operations, in his/her absence. This position may be required to travel with assigned sports for post-season or pre-conference events.

20%

EVENTS

Works Football game days and sports as assigned; this includes game-day preparation and sales and post-event reconciliation. Assists in managing student workers on Football game days. Manages all home events for assigned sports (minimum 2 from the list above), as well as traveling for any pre-conference, post-season or conference tournament events. May also be required to work events for other sports as needed.

20%

CASH

FLOW

Supervises the flow of monies deposited by the ticket office and assists with balancing the cash windows. Balances deposits with the monthly bank statement. Collects on returned checks and denied charges on credit cards. Prepares billings for accounts receivable. Balances all daily batches and credit card settlement. Provides monthly ticket sales reports to the business office.

20%

CUSTOMER

RELATIONS

AND

GENERAL

OFFICE

DUTIES

Ensures that all ticket offices and booths are always presentable to the public, both visually and in regards to office preparedness. Must be capable of outbound communication to season ticket holders and customers, as needed, and with outstanding customer service skills. Will be responsible with processing orders and donations via phone and window when necessary. Updates ticket information on osubeavers.com and beavertickets.com and/or sends the updated information to Sports Information or Beaver Creative to update. Orders all office supplies needed for the ticket office. Maintains the ticket office storage area on an annual basis.

What You Will Need

Bachelor’s degree from an accredited university or college in Business, Marketing, Sports Management, or related field

AND

Two (2) years of experience in a professional or intercollegiate athletic ticket office with progressively responsible experience in ticket operations

OR

Three (3) years of experience in a professional or intercollegiate athletic ticket office with progressively responsible experience in ticket operations. Student experience may be considered.

One (1) year of experience utilizing the Paciolan ticketing system including digital ticketing.

Familiarity with

NCAA

rules and regulations.

Proficient in Microsoft Word and Excel.

Proven excellence in interpersonal and customer service skills.

Ability to build rapport and maintain relationships at all levels.

Strong problem solving, time management and organizational skills.

Ability to initiate and complete projects within deadlines.

A demonstrable commitment to promoting and enhancing diversity.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver’s license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.

What We Would Like You to Have

Master’s degree.

Experience working with Paciolan ticketing software.

Post-season or

NCAA

Championship experience in a ticketing role.

Working Conditions / Work Schedule

May be required to work evenings and weekends.

May travel with assigned sport(s) for post-season or pre-conference events.

Pay Method

Salary

Pay Period

1st through the last day of the month

Pay Date

Last working day of the month

Recommended Full-Time Salary Range

Salary is commensurate with skills, education, training and experience

Link to Position Description

https://jobs.oregonstate.edu/...