Assistant Director, Ticket Operations

Assistant Director, Ticket Operations

Posting Number

req23647

Department

Administration and Athletics

Department Website Link

arizonawildcats.com

Location

Main Campus

View Full Description

Assistant Director, Ticket Operations

Posting Number

req23647

Department

Administration and Athletics

Department Website Link

arizonawildcats.com

Location

Main Campus

Address

1 National Championship Drive, Tucson, AZ 85721 USA

Position Highlights

The Athletics Department is dedicated to excellence in collegiate sports, building a modern model of intercollegiate athletics fostering a culture of integrity, innovation, and student-athlete success.

The Assistant Director, Ticket Operations role is pivotal to the daily success of the Arizona Ticket Office. This position oversees ticket operations for three assigned sports (to be determined). Responsibilities encompass all aspects of ticketing for their assigned sports, from start to finish, as well as leading the box office on event days. The position acts within the rules and regulations of the University, Conference, and NCAA.

This position requires the ability to work a flexible schedule, including nights and weekends, and travel as needed.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

• Coordinate ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and postseason processes.
• Assists with managing daily operations of the ticket office.
• Collaborate with multiple departments including Development, Ticket Sales, and Marketing on ticket sales plans, strategy, and timelines for assigned sports.
• Build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority.
• Assist the ticketing staff by providing updated sales materials and training when necessary to provide a high level of service for customers.
• Assist with hiring, training, and supervising student workers in-office and at events.
• Ensures student workers have the necessary support to answer questions and provide excellent customer service over the phone and in-person.
• Budget Accountability.
• Additional duties as assigned.

Knowledge, Skills and Abilities:

• Knowledge of NCAA rules and regulations.
• Ability to problem solve and make decisions.
• Demonstrated ability to communicate effectively with individuals at all organizational levels, and project a positive, professional attitude.
• Expected to build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority.
• Self-motivated, detail-oriented, and dedicated to initiate, lead, and support value-added projects.
• Demonstrated organizational skills, including the ability to plan, establish priorities, and successfully manage multiple high-priority projects simultaneously.
• Demonstrated extensive knowledge of the Paciolan Ticketing System.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Three years of relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

• Master's degree.
• Direct experience within Division 1 collegiate athletic ticket operations.
• Three years of experience within collegiate or professional ticket operations with Paciolan Ticketing system or a comparable ticketing system.
• Demonstrated experience with interpersonal,communication, and time management skills.
• Experience with MS Office suite.

FLSA

Exempt

Full Time/Part Time

Full Time

Number of Hours Worked per Week

40 + nights and weekends

Job FTE

1.0

Work Calendar

Fiscal

Job Category

Athletics

Benefits Eligible

Yes - Full Benefits

Rate of Pay

Depends on Experience

Compensation Type

salary at 1.0 full-time equivalency (FTE)

Grade

5

Compensation Guidance

The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level

PC2

Job Family

Events Mgmt, Athletics

Job Function

Athletics

Type of criminal background check required:

Name-based criminal background check (non-security sensitive)

Number of Vacancies

1

Target Hire Date

Expected End Date

Contact Information for Candidates

Melissa Ascher
Assistant Athletic Director, Ticket Operations and Customer Service
mascher@arizona.edu
520-621-2043

Open Date

8/8/2025

Open Until Filled

Yes

Documents Needed to Apply

Resume, Cover Letter, and One Additional Document

Special Instructions to Applicant

Please submit Resume, Cover Letter, and the answers to the following questions as the Additional Document. Thank You.

1. Describe your knowledge and understanding of NCAA and Big-12 rules and regulations, as they pertain to recruitment and regulations.

2. Please list below any experience you have had since 2015 with high school or college student-athletes. This includes working or volunteering in any capacity with a high school, AAU, sports club, junior college or 4-year institution student-athlete, athletics team or department.

3. Applicants for this position are subject to the following NCAA Bylaws 11.4.2, 11.4.2.1, 11.4.2.2, 11.4.3, 11.4.3.1, 11.4.3.2, 11.4.4, 11.4.4.1, and 11.4.4.2. You may be asked about these Bylaws in an interview, and you may be asked to sign a future affirmation confirming the same prior to or upon your employment by The University of Arizona, if you are selected for employment. Do you understand that by submitting your application for employment you are affirming that you have read these Bylaws, and that such Bylaws would not preclude your employment by The University of Arizona?

4. Are you the parent, coach, relative or guardian of a prospective student-athlete (i.e., student in 9-12 grade or 7–12 grade for men’s basketball or junior college student) in the sport of men’s basketball, women’s basketball or football or have any other type of association with any prospective student-athlete in the sports of men’s basketball, women’s basketball or football? If yes, please explain.

5. Is your potential employment within the athletic department conditioned upon the enrollment of any prospective student-athlete (i.e., student in 9-12 grade, 7–12 grade for men’s basketball or junior college) in the sport of men’s basketball, women’s basketball or football? If Yes, please explain.

6. Do you understand that failure to disclose any information related to your affiliation with a prospective student-athlete (student in 9-12 grade, 7-12 grade for men’s basketball or junior college) in the sports of football, men’s basketball or women’s basketball might render your application ineligible for consideration?

Notice of Availability of the Annual Security and Fire Safety Report

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.

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