Associate Athletics Ticket Manager

EXPIRED

Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Position Summary Information

Classification Title

Support Services Associate

Working Title

Associate Athletics Ticket Manager

Working Location (City, State)

Boone, NC

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Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Position Summary Information

Classification Title

Support Services Associate

Working Title

Associate Athletics Ticket Manager

Working Location (City, State)

Boone, NC

Job Category

8

Position Number

068551

Department

Athletics Office - 120000

Description of University

Appalachian State University, in North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.

Minimum Qualifications

High school diploma or equivalency.

Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per

ADA

. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.

License/Certification Required

Essential Job Functions

The Associate Athletics Ticket Manager assists in overseeing all ticket operations for paid events and is responsible for up-to-date reporting as needed for presales and away ticket sales, monitoring and pursuing payment for accounts receivables, balancing of cash drawer, responsible for deposits daily, responsible for cash given and received from window sales.

The individual must verify the actual number of tickets received and compare to totals on manifest; File final ticket audit with the Athletics Business Office at the end of each season. Audit is to be verified by the Appalachian State University auditing division; Conduct inventory of all tickets at the end of each season.

The Associate Athletics Ticket Manager assists the Ticket Manager with supervision of Ticket Office personnel and game-day personnel of any events assigned. Coordinates game-day ticket sellers. Prepare and record tickets and money issued to each seller. Obtain necessary payroll information and records and turn in information to the appropriate office. Correspond with each seller as to hours needed, changes in scheduling and any other information necessitated. They must also serve as Lead Manager for all sports assigned and/or non-Athletic events.

The Associate Athletics Ticket Manager must also work closely with Marketing to promote specials and are responsible for social media marketing to promote ticket sales. Assists Ticket Manager with advertising and promotions with all sports.

Knowledge, Skills, & Abilities Required for this Position

Advanced knowledge/experience with Paciolan Ticketing System (Pac 7 and Back office system)

Knowledge of Standard operations of an Athletic Ticket Office

Experience with cultivating donor relationships

Excellent customer service skills and techniques

Knowledge of

NCAA

rules and regulations

Oversee ticket operations of various paid athletic and non-athletic events.

Responsible for all required reporting as needed for audits, presales and away tickets

Daily deposit reporting

Preparation and filing of assigned financial reconciliations of ticketed sports to be submitted to the Athletic Business Office as well as the Internal Audit department of App State Campus.

Manage Ticket Personnel of your assigned Sport(s)

Preferred Qualifications

Bachelor’s degree in Management or Business Administration; or an equivalent level of combination of training and experience. All degrees must be received from appropriately accredited institutions. Advanced knowledge of Paciolan Ticketing and Donor System along with advanced knowledge of

NCAA

rules and regulations preferred.

Type of Position

Permanent Full-Time

Staff/Non-Faculty

Staff/Non-Faculty

Appointment Type

1.00

Work Schedule/Hours

Hours vary according to athletic events.

Number of Hours Per Week

40

Number of Months Per Year

12

Mandatory Staff

No

Physical Demands of Position

Must be able to work long hours and stand for long periods of time.

Overall Competency Level

Advanced

Salary Grade Equivalency

GN08

Salary Range

Anticipated Hiring Range

$36,391-43,196

Required Functional Competencies to Successfully Perform Job Duties.

Customer Service:

Excellent communication skills; orally and verbally.

Advanced knowledge of product and customer service relations.

Establish customer relationships along with community, faculty, staff and or business associates.

Communication-Verbal:

Communicate information clearly to staff, clients, and/or the public about services, processes, and procedures using prescribed or established guidelines.

Apply judgment in releasing confidential information or to whom to refer questions.

Program Knowledge/Record Administration:

Perform a variety of functions related to our ticketing system.

Assist with preparations of inter-campus and off-site invoices.

Assist with compiling ticket information needed for reporting, data collection and recording.

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

| Posting Date | 05/28/2024 | | Closing Date | 06/04/2024 | | Competency Level Statement | If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level. | | Special Instructions to Applicants |
Please attach required documents:

• Cover Letter
• Resume
• List a minimum of 3 professional references in the application or attach a List of References with Contact Information | | Search Chair Name | Teresa Eggers | | Search Chair Email | eggersth@appstate.edu | | Applicant Pool Preference | External (Post on the Web) | | Posting Number | 201502625P | | Quick Link | https://appstate.peopleadmin.com/post... |

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents 1. Resume 2. Cover Letter / Letter of Interest Optional Documents 1. List of References with Contact Information

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