Associate Director of Ticket Operations

EXPIRED

Position Information

| Classification Title | Athletics Professional | | FLSA | Exempt | | FTE | 1.00 | | Minimum Qualifications |

Requires at least a baccalaureate degree in the field.  Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

| | Preferred Qualifications |
Paciolan experience. Specialized knowledge of ticket office functions such as season ticket renewal and the distribution process for all ticketed sports is preferred. | | Position Summary |
This position is responsible for independently managing high level day-to-day operations of the ticket office. A person in this position provides supervisory, project, and executive support to the UGA Athletics Ticket Office as well as oversees and coordinates the day-to-day activities. An employee assigned to this position may serve as the principle point for execution and oversight of Student Ticketing and management of all facets of Men’s Basketball ticketing. | | Knowledge, Skills, Abilities and/or Competencies |
- Excellent computer skills, including an extensive knowledge of Microsoft Office suite (Outlook, Word, and Excel). - Demonstrate the ability to multitask and work cooperatively. Excellent communication and customer service skills. - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental, NCAA, SEC and institutional rules and regulations. - Ability to write reports and business correspondence. - Ability to solve practical problems and deal with a variety of concrete variables in situations where only a limited standardization exists.

| | Physical Demands |
- Stand; walk; use hands and reach with arms. - Driving to perform job related duties - Occasionally sit and talk or hear. - Frequently lift and/or move up to 25 pounds. - Close and distance vision, and peripheral vision. - The noise level in the work environment is usually moderate, but escalates to high during athletic competitions.

| | Is driving a responsibility of this position? | Yes | | Is this a Position of Trust? | Yes | | Does this position have operation, access, or control of financial resources? | Yes | | Does this position require a P-Card? | No | | Is having a P-Card an essential function of this position? | No | | Does this position have direct interaction or care of children under the age of 18 or direct patient care? | No | | Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) | No | | Credit and P-Card policy |
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. | | Background Investigation Policy |
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website. |

Duties/Responsibilities

| Duties/Responsibilities |
Men’s Basketball Ticket Management:

• Independently manage all aspects of Men’s Basketball ticketing.
• Coordinate Men’s Basketball season setup, ticket allocation, and event preparation.
• Responds to and/or routes all incoming correspondence.
• Create season, price codes, and reports in Paciolan ticketing software for ticket office, development, and ticket sales to use for Men’s Basketball season.
• Responsible for game day ticket operations including sales, will call and resolution.
• Maintain active dialogue with sports facilitator, Director of Basketball Operations and Event Management Lead.
• Coordinates pricing decisions with sport supervisors, marketing department, development staff and business office.
• Works directly with the business office on the budget for ticket sales.
• Works directly with marketing and sales manager on sales campaign/timeline for season tickets, single game tickets, and group tickets.
• Includes postseason events, which will require travel.

| | Percentage of time | 30 |

| Duties/Responsibilities |
Ticket Staff Oversight:

• Serve as direct report for Assistant Director of Ticket Operations and Ticket Operations Interns/Grad Assistants
• Administer fair and timely staff evaluations for the Assistant Director of Ticket Operations
• Create and Implement Interns/Grad Assistant’s year long plan to prepare staff member for future full-time position
• Supervise Men’s Basketball-related part-time employees on game day and be the main point of contact for ticket operations staff
• Employee training and development

| | Percentage of time | 20 |

| Duties/Responsibilities |
Other duties as assigned. | | Percentage of time | 5 |

| Duties/Responsibilities |
Student Ticketing:

• Implement Student ticketing for Football, Men’s Basketball, Baseball and Gymnastics.
• Work with campus constituents (President’s Office, Student Government Association, Athletic Board, Registrar and UGA Card Services) to plan and manage current and implement new student ticket policies for athletic events.

| | Percentage of time | 25 |

| Duties/Responsibilities |
Football Ticket Management:

• Assist Director of Ticket Operations in allocation for home, away, and postseason donor allocations
• Assist in Football gameday operations and problem solving concerning ticket pedestals

| | Percentage of time | 15 |

| Duties/Responsibilities |
Financial Management/Reporting:

• Assist Assistant Athletic Director of Ticket Operations in preparation for men’s basketball ticket sales audit
• Maintains current and historical sales data to assist with analyzing results and related effectiveness of the ticket sales plans and initiatives implemented for men’s basketball ticketed events

| | Percentage of time | 10 |

Contact Information

Recruitment Contact

| Contact Details |
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.  | | Recruitment Contact Name | Amy Thomas | | Recruitment Contact Email | amy.thomas@uga.edu | | Recruitment Contact Phone | |

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents 1. Resume/CV

Optional Documents 1. Cover Letter

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