College Welcome Desk Supervisor

EXPIRED

Saint Joseph's College of Maine is hiring for the full-time position of College Welcome Desk Supervisor!

The College Welcome Desk Supervisor supports the department of Athletics and campus wellness activities by being responsible for the management and administration of the Harold Alfond Center; leading Athletic Department efforts in specific areas; providing supervision and development of student staff; and providing faculty, staff and student auxiliary services.

POSITION RESPONSIBILITIES:

Responsible for the management and administration of the Harold Alfond Center by:

• Staffing the Welcome Desk at the Alfond Center
• Welcoming and greeting every guest entering the facility
• Welcoming and monitoring all patrons using the recreational facilities
• Ensuring every user is checked into Picktime and has filled out the facility usage waiver
• Providing exceptional customer service to all SJC members and outside community to the facility
• Promptly answering and assisting all phone calls and questions
• Directing phone calls to the correct departments if needed
• Understanding the schedule of classes offered in the facility for both campus members and outside community
• Maintaining a clean appearance of the Alfond Center facility

Saint Joseph's College of Maine is hiring for the full-time position of College Welcome Desk Supervisor!

The College Welcome Desk Supervisor supports the department of Athletics and campus wellness activities by being responsible for the management and administration of the Harold Alfond Center; leading Athletic Department efforts in specific areas; providing supervision and development of student staff; and providing faculty, staff and student auxiliary services.

POSITION RESPONSIBILITIES:

Responsible for the management and administration of the Harold Alfond Center by:

• Staffing the Welcome Desk at the Alfond Center
• Welcoming and greeting every guest entering the facility
• Welcoming and monitoring all patrons using the recreational facilities
• Ensuring every user is checked into Picktime and has filled out the facility usage waiver
• Providing exceptional customer service to all SJC members and outside community to the facility
• Promptly answering and assisting all phone calls and questions
• Directing phone calls to the correct departments if needed
• Understanding the schedule of classes offered in the facility for both campus members and outside community
• Maintaining a clean appearance of the Alfond Center facility
• Providing information to guests about the college, campus, and surrounding areas
• Using point of sale system to process payments
• Filling out deposit slips daily
• Monitoring Monks Fuel Station

Leads Athletic Department efforts in specific areas by:

• Enforcing all policies and procedures of the Alfond Center
• Addressing and/or communicating any safety or security concerns when necessary
• Working diligently and communicating effectively with other campus department
• Promotes community engagement through public opportunities (fitness classes, etc) and community discounts (Standish/Windham Residents) for fitness classes
• Promotes free and discounted uses of the facility and fitness classes for all alumni and family of alumni

Provides supervision and development of student staff by:

• Hiring, training, scheduling, and managing student staff that varies is size seasonally
• Ensuring desk is staffed at all times during hours of operation
• Coaching and mentoring student staff in setting goals, creating action plans, and time management while fostering a team environment
• Managing performance, coaching sessions, and disciplinary actions in a professional and timely manner
• Managing timely approval of bi-weekly timesheets
• Creating, implementing, and managing standardized training documents
• Ensuring a high level of customer service is delivered

Provides faculty, staff and student auxiliary services by:

• Managing the College switchboard operations:

  • Being knowledgeable of the various department functions/contacts
  • Answering incoming calls to the College
  • Directing callers to the appropriate department/contact

• Assisting with the parking pass/vehicle registration process

• Processing and printing College ID card

MINIMUM REQUIREMENTS:

• Bachelor’s Degree preferred or combination of High school/GED and 2-3 years of related experience
• CPR/AED certified, or willing to become certified

PREFERRED SKILLS:

• Proven leadership and managerial skills
• Proven training and mentoring abilities
• Must demonstrate teamwork skills and a willingness to help others
• Possesses a positive attitude to foster a cohesive working environment
• Strong organizational, interpersonal, and problem-solving skills
• Computer competence in word processing, database management, and electronic mail
• Strong verbal and written communication skills
• Ability to interact with people of all ages and backgrounds
• Knowledge of general office operations
• Cash management skills with a point-of-sale system
• Knowledge of computers (Google platform, Word, Outlook, Excel), sports-related equipment, Picktime, Smartsaver, point of sale system, switchboard
• Ability to maintain confidentiality and discretion
• Tolerates work-related stress effectively, maintaining professionalism and adherence to core values in all interactions

SCHEDULE:

• Full-time, 35 hours/week 
• Evening, nighttime, and weekend hours may be necessary

About Saint Joseph’s College of Maine

Founded by the Sisters of Mercy in 1912, Saint Joseph’s College is Maine’s only Catholic college. Located on the shores of Sebago Lake in Standish, Maine, the 460-acre campus offers 46 undergraduate programs and a Division III athletic program to approximately 800 on-campus students. In addition to its on-campus offerings, Saint Joseph’s College provides certificates, undergraduate, and advanced degrees to approximately 1,200 working adults residing throughout the United States and in more than 20 other countries through its online learning program. 

Saint Joseph’s College of Maine seeks to attract, retain, and develop personnel who support its mission and are committed to nurturing highly competent and deeply compassionate leaders ready to serve in a vulnerable world. Inspired by the life and vision of Catherine McAuley, it welcomes persons from all backgrounds as part of its community which is guided by the following values:

• to seek and embrace truth and wisdom wherever it may be found;

• to combine faith with reason in the pursuit of academic excellence;

• to commit ourselves to honesty in all relations with each other;

• to welcome the perspectives, cultures, and abilities of all people of good will, especially the disenfranchised;

• to value and respect the contribution of each member of the community;

• to reach out beyond the College’s boundaries to serve the needs of others with compassion and mercy;

• to address instances of injustice that impact people and the earth in solidarity with those we serve and from a position of informed advocacy.

Saint Joseph’s College of Maine is an equal opportunity employer dedicated to providing an inclusive work environment that supports a diverse faculty and staff. We consider all qualified applicants and employees for hiring, placement, and advancement, without regard to a person’s race (including traits associated with race, including hair texture, Afro hairstyles, and protective hairstyles), color, religion, ancestry or national origin, age, genetic information, military status, sex or gender, pregnancy, sexual orientation, gender identity or expression, disabilities, familial status, protected whistleblower activity, previous assertion of workers’ compensation claim, genetic information, protected veteran status, or any other status protected by applicable law. 

In order to be considered for the position, submit a cover letter and resume electronically by clicking on “Apply.”  Be sure to also read and sign the Pre-Employment Statement. Offers are contingent upon successfully passing a background check. Specific questions may be emailed to: sjcemployment@sjcme.edu or call 207-893-7757.

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