Manager - Athletics Ticketing

EXPIRED

Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence. | | About Eastern Washington University |
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the region’s polytechnic, we are recognized for our distinctive approach to hands-on learning that leads to in-demand careers. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a ’24-’25 College of Distinction (CoD).

Money magazine recently named EWU as one of its Best Colleges in America 2024.

Tribal Land Acknowledgement
At Eastern Washington University, we are proud to recognize the land of the Spokane Tribe and other tribes that shared the land for fishing and trading. The Spokane Tribe, Coeur d’Alene Tribe, Confederated Tribes of the Colville Reservation, the Kalispel Tribe, and the Nez Perce Tribe are integral to the cultural heritage and traditional ethnological knowledge of the land.

Native American heritage is woven into the fabric of our institution, enriching our community through tribal culture, historical teachings, and tribal language, and is embraced daily by students, staff, faculty, and the Eastern Washington community.

At EWU, we are committed to reflecting on and acknowledging the historical injustices of genocide and the forced removal of tribal peoples and all our relatives. EWU recognizes and honors tribal sovereignty and government to government relationships with tribes.

From here forward, EWU will remain committed to supporting, honoring, and recognizing the Native American community and the dynamic contributions that are shared with our university. | | Equal Opportunity Statement |
EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws. | | Conditions of Employment |
- Successful candidates must be able to work evenings/weekends on days of sporting events and other athletic special occasions. Attendance at all ticketed athletic events. Travel with team(s) on occasion. Light lifting and physical labor required when assisting with game management operations.

• Rules compliance is an important responsibility of this position. Employee shall support and comply with all applicable rules and regulations of the NCAA, the Big Sky Conference, and other established bodies that govern intercollegiate athletics and the University.

• This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently. Sponsorship is not available for this position at this time.

• All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.

• This position is covered by the Washington Federation of State Employees’ Collective Bargaining Agreement: https://in.ewu.edu/hr/wp-content/uploads/sites/40/2025/05/WFSE-EWU-CBA-Barg.-Units-1-and-2-2025-2027_2024-12-02.pdf
  

• After starting employment, employees will complete the required training via Canvas. The Office of Employee Belonging, Development, and Leadership will reach out to you concerning Workplace Belonging training.

Note: Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies.

| | Physical Demands |
Contact Zach Jankovsky in Human Resource Services at zjankovsky@ewu.edu to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical demands. | | Pre-Placement Physical | No | | Hearing Test | No | | Medical Monitoring Post Hire | No | | Protective Equipment |
University, local, regional and state mandates for public and personal protection should be followed as needed. | | Required Qualifications |
- High School Diploma or GED - Three (3) years experience working in a ticketing position or related area that required successful customer service, leadership and strong communication skills, OR Bachelor’s Degree and one (1) year of experience working in a ticketing position or related area that required successful customer service, leadership and strong communication skills. - Proficient computer background with working knowledge of ticket computer systems. - Successful work experience that requires strong management, fiscal accountability and organizational skills. - Demonstrated ability to apply a responsive and flexible approach that is supportive of the needs including universal access of our students, faculty, staff and the public.

| | Preferred Qualifications |
- Master’s Degree - One (1) year of experience in a ticket operations position at the NCAA Division I collegiate or commensurate experience. - One (1) year experience working with Paciolan ticketing software. - One (1) year experience with annual fund operations.

| | Other Skills and Abilities | | | Work Schedule Type | Regular | | Work Schedule |
Monday – Friday, 8:00 a.m. – 5:00 p.m.
Successful candidates must be able to work evenings/weekends on days of sporting events and other athletic special occasions. Attendance at all ticketed athletic events. Travel with team(s) on occasion. Proper notification will be given to employee per WFSE contract. | | Posting Date | 03/11/2026 | | Open Until Further Notice | No | | Closing Date | | | Screening to Begin | Immediately | | Special Instructions to Applicants |
It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.

Required documentation includes all of the items listed below.
Attach a detailed cover letter in which you explain how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide the information in a bulleted list or as a table within your cover letter.

1. Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. List at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).
2. Complete the online application form and respond to the online questions, if applicable.
3. Mission Statement Response - EWU’s mission is to provide an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence. We are committed to serving first-generation, Pell-eligible students. How would you contribute to this mission?
4. Please do not upload resumes that include photos of yourself.

| | Application Types Accepted | Application |

Job Duties

| % of Time | 75 | | Responsibility / Duty |
COORDINATE ATHLETIC TICKET SALES CAMPAIGN FOR ALL RELEVANT SPORTS.

• Operate TicketsWest/Paciolan ticketing system to execute all ticket sales, process orders and maintain customer database while maintaining excellent relationship with the vendor.
• Determine goals and objectives to most effectively maximize revenue for all EWU athletic season, group and single ticket sales.
• Assist with pricing structure as well as development of sales brochures, other materials and ticket policies.
• Provide excellent customer service to include addressing ticket concerns and investigating ticket problems/complaints.
• Complete event reconciliation and make deposits in compliance with all EWU cash-handling policies and procedures.
• Develop and deliver fiscal reports as determined and requested by Deputy AD for External Operations and/or Assistant AD for Business Operations.
• Supervise, hire and assign work to student work force in support of ticket sales and game-day operations.
• Responsible for updating, collecting, and presenting all attendance figures for all ticketed athletic events.

| | Essential Function Indicator | Yes |

| % of Time | 20 | | Responsibility / Duty |
ASSIST IN THE COORDINATION OF ATHLETIC DEPARTMENT EVENTS AND ACTIVITIES.

• Assist in the renewal of annual fund donations.
• Execute priority assignment with Deputy AD for External Operations for annual fund donors for all athletic ticketed events.
• Assist in planning and administration of selected special events sponsored by athletic department and other departmental activities as assigned by supervisor.
• Assist in management for all athletic ticketed and fundraising events.

| | Essential Function Indicator | Yes |

| % of Time | 5 | | Responsibility / Duty |
OTHER DUTIES AS ASSIGNED BY SUPERVISOR

• Supervisor of temporary employees.
• Other duties as assigned by Director of Athletics or designee.

| | Essential Function Indicator | Yes |

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents 1. Resume 2. Cover Letter 3. Mission Statement Response

Optional Documents 1. DD214 Form