Ticket Office Assistant

California State University, Fresno Athletic Corporation

POSITION
SUMMARY:

ESSENTIAL JOB
FUNCTIONS:

TICKET OFFICE ASSISTANT – TICKET OPERATIONS
JOB ANNOUNCEMENT #26-797

Part-time, non-benefited position available with the California State University, Fresno Athletic
Corporation. Under the direction of the Assistant Director of Ticket Operations, the Ticket Office
Assistant – Ticket Operations is responsible for providing customer service, assisting with ticket sales
and distribution, and managing inquiries related to athletic events. This role handles in-person,
phone, and online communications regarding ticket availability, pricing, seating, and event details for
all ticketed Fresno State Athletics Events. The assistant collaborates with full-time ticketing staff to
ensure efficient processing of transactions, maintain accurate and detailed records, and establish a

California State University, Fresno Athletic Corporation

POSITION
SUMMARY:

ESSENTIAL JOB
FUNCTIONS:

TICKET OFFICE ASSISTANT – TICKET OPERATIONS
JOB ANNOUNCEMENT #26-797

Part-time, non-benefited position available with the California State University, Fresno Athletic
Corporation. Under the direction of the Assistant Director of Ticket Operations, the Ticket Office
Assistant – Ticket Operations is responsible for providing customer service, assisting with ticket sales
and distribution, and managing inquiries related to athletic events. This role handles in-person,
phone, and online communications regarding ticket availability, pricing, seating, and event details for
all ticketed Fresno State Athletics Events. The assistant collaborates with full-time ticketing staff to
ensure efficient processing of transactions, maintain accurate and detailed records, and establish a
positive experience for fans. This position involves the setup and execution of all ticketing operations
on game days as well as maintaining compliance with NCAA and Fresno State Athletics policies. This
position is an hourly, non-exempt position that is expected to work approximately 20-25 per week
which may include evenings, weekends, and holidays.
Duties include, but are not limited to:

Input and process payments for ticket orders

•
• Answer customer call inquiries about events, seating arrangements, and ticket policies
• Utilize CRM to input and track customer information
• Provide customer service and resolve tickets issues
• Maintain accurate and organized files related to tickets and customers
• Manage game day ticket operations
• Other duties as assigned

QUALIFICATIONS
& EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Qualifications:

• Work experience that demonstrates strong customer service skills
• Experience working with software such as Word and Excel
• Must have reliable transportation
• Strong oral and written communication skills
• Ability to:

o Work independently and follow through with minimal direction
o Work a flexible schedule including nights/weekends
o Work effectively with individuals from diverse ethnic, cultural and socio-economic

backgrounds and project a professional attitude

o Adhere to CSU rules and regulations, Fresno State Athletics code of conduct, and

NCAA rules and regulations

• Ability and willingness to support the diversity and equity commitments of the University and

Athletic Department

• A history of regular attendance and positive performance evaluations

Preferred Qualifications:

• Previous Ticketing Experience
• Familiarity with Paciolan ticketing software
• Experience working in the ticketing or marketing fields at the professional sports or collegiate

COMPENSATION: $16.90 per hour

athletic level

DEADLINE:

Application review begins immediately. Open until filled.

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TO APPLY:

Please visit the Auxiliary Human Resources page at
https://auxiliary.fresnostate.edu/ass... for job announcement
and application.

E-mail completed application & resume to: aaronjohnson@csufresno.edu

RESUMES WILL NOT BE ACCEPTED WITHOUT A COMPLETED APPLICATION

California State University, Fresno is a smoke free campus. For more information, please click http://fresnostate.edu/adminserv/smok...
Employment for this position is by the California State University, Fresno Athletic Corporation. This is not a State of California position.
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY/ADA EMPLOYER

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