Ticket Operations Associate

EXPIRED

Job Description

The Virginia Tech Department of Athletics embraces the core values of Integrity, Service, Honor, Excellence, and Strong Together. Guided by our motto, Ut Prosim (That I May Serve), we are committed to fostering a culture that accepts, affirms, and values all individuals and their unique contributions to the department, university, and broader community.

The Ticket Operations Associate works in a fast-paced university intercollegiate athletics ticket office serving customers by processing orders and providing customer support for all aspects of ticket operations via telephone, written communication, and personal interaction. Should enjoy speaking with patrons to effectively address customer concerns. Requires excellent learning skills to acquire product and processing knowledge in order to present information effectively to customers and accurately answer their questions. Assists in all areas of ticket sales, processing, distribution, and customer support. Must have current knowledge of telephone and computer systems, including data integrity.

Required Qualifications

Previous customer service experience in an academic or sales environment.
Working knowledge of basic office computer software and hardware.
Ability to work accurately with attention to detail in a high-volume customer support environment.
Strong verbal communication, organizational, and interpersonal skills a must.
Must be available to work M-F between 9:00 a.m. and 5:00 p.m., and events held on weekends and some holidays.

Preferred Qualifications

Experience with Paciolan Ticketing Software and Salesforce.
Previous sales experience.

Job Description

The Virginia Tech Department of Athletics embraces the core values of Integrity, Service, Honor, Excellence, and Strong Together. Guided by our motto, Ut Prosim (That I May Serve), we are committed to fostering a culture that accepts, affirms, and values all individuals and their unique contributions to the department, university, and broader community.

The Ticket Operations Associate works in a fast-paced university intercollegiate athletics ticket office serving customers by processing orders and providing customer support for all aspects of ticket operations via telephone, written communication, and personal interaction. Should enjoy speaking with patrons to effectively address customer concerns. Requires excellent learning skills to acquire product and processing knowledge in order to present information effectively to customers and accurately answer their questions. Assists in all areas of ticket sales, processing, distribution, and customer support. Must have current knowledge of telephone and computer systems, including data integrity.

Required Qualifications

Previous customer service experience in an academic or sales environment.
Working knowledge of basic office computer software and hardware.
Ability to work accurately with attention to detail in a high-volume customer support environment.
Strong verbal communication, organizational, and interpersonal skills a must.
Must be available to work M-F between 9:00 a.m. and 5:00 p.m., and events held on weekends and some holidays.

Preferred Qualifications

Experience with Paciolan Ticketing Software and Salesforce.
Previous sales experience.
Previous customer support experience.
Previous payment card processing experience.

Pay Band

2

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

$16 per hour

Hours per week

29

Review Date

9/29/2025

Additional Information

SEE MORE ABOUT WORKING IN VT ATHLETICS AT https://beahokie.com/EMPLOYEE/

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Stuart Cochran at stuart@vt.edu during regular business hours at least 10 business days prior to the event.

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