Ticket Sales & Service Intern

EXPIRED

Summary

The Army West Point Athletics Association Inc Ticketing Department is seeking creative, passionate, and self-motivated individuals to fill marketing intern positions for the 2025-2026 academic year. Responsibilities will include but are not limited to: Performing outbound sales and service calls to generate leads for ticketed sports, working Army Football gamedays, implementing sales strategies and gameday promotional activities, and assisting with and planning special events. Candidates should be team-oriented, have flexible schedules, and must be willing to work weekends and nights. Excellent oral and written communications skills are essential and knowledge of sports and an interest in the sports business industry are a plus. These positions are open to full-time or part-time college graduate and undergraduate students. 

Essential Functions

60 % Sales and Service 

• Perform outbound sales and service calls to generate leads for ticket opportunities.
• Correspond with Army Football season ticket members to answer questions and inform of account updates
• Understand the sales cycle, how to interact with customers, and utilize relevant software (e.g. Paciolan, Salesforce) to sell tickets for events
• Act as a front-facing member of a professional sports organization, engaging positively and professionally to a wide-range of stakeholders

20% Gameday responsibilities 

Summary

The Army West Point Athletics Association Inc Ticketing Department is seeking creative, passionate, and self-motivated individuals to fill marketing intern positions for the 2025-2026 academic year. Responsibilities will include but are not limited to: Performing outbound sales and service calls to generate leads for ticketed sports, working Army Football gamedays, implementing sales strategies and gameday promotional activities, and assisting with and planning special events. Candidates should be team-oriented, have flexible schedules, and must be willing to work weekends and nights. Excellent oral and written communications skills are essential and knowledge of sports and an interest in the sports business industry are a plus. These positions are open to full-time or part-time college graduate and undergraduate students. 

Essential Functions

60 % Sales and Service 

• Perform outbound sales and service calls to generate leads for ticket opportunities.
• Correspond with Army Football season ticket members to answer questions and inform of account updates
• Understand the sales cycle, how to interact with customers, and utilize relevant software (e.g. Paciolan, Salesforce) to sell tickets for events
• Act as a front-facing member of a professional sports organization, engaging positively and professionally to a wide-range of stakeholders

20% Gameday responsibilities 

• Engage clients and fans at Ticket sales table on Football and other athletics tickets games.
• Provide ticket gate entrance mobile app support as a representative to assist with folks that may have mobile ticketing questions. 

15% Research industry best practices for Ticket Sales and Service

5% Additional duties and special projects as assigned

Required Qualifications

• Must be currently enrolled in an accredited university
• Excellent oral and written communication skills
• Working knowledge of Microsoft Office Package (Word, Excel, PowerPoint).

Preferred Qualifications

• Working knowledge of collegiate sports and NCAA guidelines.
• Marketing/Sport Management/Business major.

Additional Eligibility Requirements

• Must be eligible to work in the United States of America, without sponsorship.
• Must be eligible to work on a military installation, including a willingness to submit to a background screen.
• Must possess a valid driver’s license.

About Us

USMA is renowned as the world’s preeminent leadership development institution. Located on the banks of the Hudson River in West Point, NY, it is approximately one hour from New York City. The mission of USMA is "to build, educate, train, and inspire the Corps of Cadets to be commissioned leaders of character committed to the Army Values and ready for a lifetime of service to the Army and Nation." This position will be housed within the AWPAA, which is a non-profit corporation organized to manage and support the 30 intercollegiate athletic programs at the Academy. The AWPAA mission is to recruit, educate, train and inspire leaders of character who are committed to the values of Duty, Honor, Country through an extraordinary NCAA Division I athletic experience.

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