Ticketing Graduate Assistant

Position Details

Position Information

Position Title

Ticketing Graduate Assistant

Academic Year

2025-2026

UIW Mission

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

Position Summary

Position Details

Position Information

Position Title

Ticketing Graduate Assistant

Academic Year

2025-2026

UIW Mission

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

Position Summary

The Ticketing Graduate Assistant assists with day-to-day ticket operations and implementation of our strategic plan to sell season and group tickets in football, volleyball, men’s and women’s basketball, baseball, and softball. The Ticketing Graduate Assistant reports to Coordinator of Ticket Sales.

Essential Functions

• Assist with game day responsibilities of the ticket sales department, such as box office sales, will call, managing sales tables, and facilitating group experiences to ensure a seamless and positive experience for attendees.
• Provide exceptional customer service, addressing guest inquiries, resolving issues, and ensuring a high level of satisfaction.
• Work scheduled office hours, handling tasks such as answering phone calls, responding to emails, and managing the ticket system.
• Support data capture and database management within the ticketing system, ensuring accurate and up-to-date records for reporting and analysis.
• Perform other duties as assigned.

Qualifications

| Knowledge Skills and Abilities |
- Possess an interest in college athletics and sales. - Self-starter with outstanding work ethic. - Excellent communication, presentation, and listening skills. - Ability to work independently. - Ability to maintain a flexible work schedule, including evenings, weekends, and holidays. - Works well in a fast -paced, team environment. - Consistent, punctual, and regular attendance. - Relative course study or experience. - Ability to work effectively with individuals from diverse communities and cultures. - Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

| | Required Education |
- Bachelor’s degree in Sports Management, Communications, Marketing, Business, or related field. - Must be current UIW Graduate Student

| | Required Work Experience |
None | | Preferred Qualifications |
- Previous sales or customer service experience (preferred not required)

| | Required Certifications, Licenses or Registrations |
Must have a valid drivers license, driving record that is insurable by UIW insurance carrier, and be at least 21 years of age, as required to drive for UIW. | | Work Hours |
- Monday-Friday, some nights and weekends. - Must work at least 20-25 hours per week.

| | Physical Demands |
- Ability to lift equipment, tools, and/or materials weighing up to 25 pounds waist high. - Ability to move around campus.

|

Posting Details

Posting Details

| Posting Number | STU1411PO | | Number of Vacancies | 1 | | Job Type | Part Time | | Job Category | Students | | Desired Start Date | 08/01/2025 | | Multi-Hire Pool | No | | Position End Date (if temporary) | | | Reports to | Coordinator of Ticket Sales | | Salary | $2,100 Stipend + Tuiton Waiver | | Open Date | 06/04/2025 | | Close Date | 05/15/2026 | | Open Until Filled | No | | Special Instructions to Applicant |
None. | | EOE |
UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy). |

Applicant Documents

Required Documents 1. Resume 2. Student Class Schedule

Optional Documents 1. Cover Letter/Letter of Application 2. Other Document

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Are you a UIW Graduate student?

   • Yes
   • No
   • Applied - Awaiting Acceptance

2. * What is the major of your Graduate Degree?

(Open Ended Question)

1. * Do you currently have a valid driver's license AND are you at least 21 years of age, as required to drive for UIW?
   • No
   • Yes, I have a valid driver license and I am at least 21 years old

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